Bill Payment Service Agreement and Disclosure
(View Printable Version)
This agreement explains the terms and conditions for using our Bill
Payment Service and provides important disclosures and information
to you concerning the service. Please read the document carefully.
Each time you utilize our Bill Payment Service, SCCCU account(s),
or authorize anyone else to access your SCCCU account(s) through
our Internet Banking Service or Bill Payment Service, you agree to
be bound by the terms and conditions of the Agreement and Disclosure.
All current and future signers are jointly and severally liable.
Each of your accounts at the SCCCU is also governed by the applicable
account disclosure/agreement and Truth-In-Savings disclosure you
received when you opened your account, prior receipt of which you
acknowledge.
You can print a copy of this disclosure by accessing our Disclosure
Folder at: www.scruzccu.org.
Terms Used:
"We", "our", "us" and "the Credit Union" refer to Santa Cruz Community
Credit Union. "You" and "Your" refer to the Credit Union member,
joint owner, or anyone authorized by the member to use the account.
"Payee" refers to the merchants or other parties you are paying
with Bill Payment service.
Eligibility:
You must be a member in good standing, at least 18 years of age,
enrolled in our Internet Banking Service with an eligible share-draft
or checking account. The Credit Union reserves the right to refuse
or terminate any member's Bill Payment Service.
System Requirements:
To use Bill Pay you must have a computer, modem, Internet Service,
browser, your account number and a PIN Access Code.
Business Days:
Our business days are Monday through Friday. Holidays are not included.
Charges and Fees:
At this time, the first 3 months of Bill Payment Service is offered
without a monthly service fee; you will be charged a monthly service
fee of $4.95/month beginning your fourth month of Bill Payment
Service. Unlimited payments can be made each month with no additional
bill payment fee; certain related savings or share draft fees may
also be assessed. If you or the Credit Union terminate Bill Payment
Service and you then reenroll, you will be charged the monthly
service fee beginning the month you reenroll.
Please note that fees, such as internet access fees or telephone
line charges, may be assessed and billed separately by your internet
service provider and/or phone company.
We reserve the right impose and/or change the fee amount at anytime;
we will notify you of any changes as required by law.
Cancellation:
You can cancel your Bill Payment service at anytime. Payments that
are pending will not be processed if you cancel your service. In
our Internet Banking Bill Pay folder under "Your Bill Pay Setup"
select "Cancel Bill Payment" and then confirm the cancellation.
During the free period, if you do not access the Credit Union's
Bill Payment service for a period of three consecutive months, your
access privileges will be cancelled.
Due Date:
You must select the date you want the payee to receive the payment.
Payments will be processed five (5) business days prior to the due
date entered. A payment processing date that falls on Saturday,
Sunday or federal holiday will be processed on the PREVIOUS next
business day. Certain payments are sent through the US mail; you
should take into consideration federal holidays when selecting the
due date for these items.
Transactions Available:
You may use your Bill Pay Service to perform the following transactions:
- Add/Edit Merchants: Merchant refers to the entity to which you pay bills. The merchant can be a company, organization, or individual. The Add/Edit Merchant feature allows you to add merchants, to, delete merchants from or edit merchant information on your personal list of merchants
- Make nonrecurring payments from share-draft/checking: This feature allows you to schedule one-time payments to merchants. The feature enables you to specify the amount of the payment and the processing date.
- Make recurring payments from share-draft/checking: This feature allows you to schedule recurring payments to merchants.
- View History: View History permits you to see payments make over a specified time period.
- Additional Services: Services available may be added or canceled at any time. Your use of these services will constitute acceptance of the terms and conditions presented at the time they are announced.
Limitations on Transactions:
The following are limitations to the use of the Credit Union's Bill Pay Service:
- The maximum single payment you may make by check/ACH is $9,999 ;
- The minimum transaction amount is $1.00;
- Bill payments can only be made from your share-draft/checking accounts;
- Payments cannot by made for tax payments, court-ordered payments or payments to payees outside of the United States;
- If you close the designated bill payment share-draft/checking account, all scheduled payments will be stopped;
- You cannot stop a payment if the payment has already been processed; and
- You can schedule payments 24 hours a day, seven days a week, however, payments scheduled on a Saturday, Sunday, or holiday will be processed within one to two business days
Methods and Restrictions:
Payments are made to your payee either electronically via the
Automated Clearing House (ACH) or by check or laser draft. The
method of payment depends upon the processing method that can be
accommodated by the payee or by our bill payment service provider.
It is important that you take into consideration what method of bill payment will be used when scheduling bill payments to ensure payment deadlines are met. If the payee accepts electronic bill payment, the payment may take up to four business days to process. If the payee does not accept electronic bill payment, the payment will be sent in a check form, and may take up to ten business days to process.
Once an ACH payment is processed it cannot be cancelled. If the
payment is initiated through a draft and has not yet cleared your
account, you may be able to place a stop payment on the draft. See
our Fee Schedule for related fees. The Fee Schedule can be viewed
in the disclosure folder at our website:
www.scruzccu.org
Applicable Law:
Except to the extent that Federal law is controlling, your rights,
our rights, and the terms of this Agreement will be governed in all
respects by California State law. If any provision is found
unenforceable, the rest of the Agreement will remain in effect.
Unauthorized Transfers
CONTACT US AT ONCE if you believe your access device (password) has
been lost or stolen. Telephoning is the best way to control your
loss. Notice of unauthorized use must be confirmed in writing. You
could lose all the money in your account.
CONTACT 831-425-7708 or P.O. BOX 1877, SANTA CRUZ, CA 95061-1877
IN THE EVENT OF A LOSS OR AN UNAUTHORIZED TRANSFER, AND REGARDING
ERRORS OR QUESTIONS ABOUT YOUR BILL PAYMENT SERVICE:
We must hear from you no later than sixty (60) days after we sent
you the FIRST statement on which the problem or error appeared. You
must provide us with the following:
-
Your name and account number;
-
Description of the error you are unsure about and why you believe it is an error or why you need more information;
-
The dollar amount of the suspected error.
If you tell us verbally, we will require that you send us your
complaint in writing within ten (10) business days or we may not
credit your account. We will tell you the results of our investigation
within ten (10) business days after we hear from you and will correct
any error promptly. If we need more time, however, we may take up
to forty-five (45) days to investigate your complaint or question.
If we decide to do this, we will credit your account within ten
(10) business days for the amount you think is in error, so that
you will have the use of the money during the time it takes us to
complete the investigation. If the alleged error pertains to a point
of sale or a transaction initiated outside of the United States or
Puerto Rico, the forty-five (45) calendar days become 90 calendar
days. If the alleged error occurs within the first 30 days of the
opening and depositing to a new account the 10 business days become
20 and the 45 calendar days become 90.
If we decide there was no error, we will send you a written explanation
within 3 business days after we finish our investigation. You may
ask for copies of the documents that we used in the investigation.
Disclosure of Account Information to Third Parties
Information about your account is confidential. Without your written
permission, we will not disclose such information to third parties
except where necessary to complete a transfer, to report or confirm
the condition of your account for a credit bureau, or in order to
comply with a government agency, or court order or if you give us
your written permission.
Our Liability for Failure to Complete an Electronic Fund Transfer Transaction
If we fail to complete a transaction to or from your account on
time or in the correct amount according to our agreement with you,
we will be liable for damages caused by our failure unless:
- There are insufficient funds in your account to complete the transaction through no fault of ours;
- The funds in your account are uncollected;
- The funds in your account are subject to legal process;
- The transaction you request would exceed the funds in your account plus any available over draft credit;
- We have reason to believe that the transaction requested is unauthorized;
- The failure is due to an equipment breakdown which you knew about when you started the transaction at the terminal;
- The transaction would exceed security limitations;
- Circumstances beyond our control that occur despite reasonable precautions;
- If you have not properly followed the Credit Union's Bill Payment instructions or have provided us with wrong or inaccurate instructions;
- If you fail to notify us of any inaccuracy in any merchant list that has been set up on your account;
- If you receive notice from a merchant or institution that any payment you have made through our Bill Payment service remains unpaid, and you fail to notify us promptly of that fact;
- If the payee was a merchant or institution you are not permitted to designate;
- If you do not set up the payment soon enough for your payment to be received and credited by the payee due date; or
- If the payee does not credit your payment promptly or properly after receipt.
In any case, we shall only be liable for actual proven damages if
the failure to make the transaction resulted from an actual error
despite our procedures to avoid such errors.
Additional Terms and Conditions
Overdrawing your account: You agree that you, your joint owner, or
authorized user will not use Bill Payment to overdraw your account.
If an overdraft in your account does occur, you will pay the full
amount of the overdraft to the credit union immediately upon request
and the current fee for overdrafts. This paragraph does not apply
to any action in connection with any line of credit account. In
such cases, the line of credit agreement will govern these costs.
The Credit Union shall have as security for the payment of all
indebtedness now and in the future owing any of the account owners
to the Credit Union (whether direct or indirect), a security interest
in all amounts credited to the savings account, on all checks,
drafts and other items delivered for collection by for or through
any of the account owners. The Credit Union, without prior notice
or demand, may charge such indebtedness against the savings account
whenever the Credit Union believes that prospect of payment is
impaired.
You agree that you will not use your Bill Payment access for any
transaction that is illegal under applicable federal, state or local
law. Such use would constitute default and/or breach of contract
and may result in termination of service.
The Credit Union has the right to amend, change or cancel the
services or access offered and fees assessed at any time. We will
notify you as legally required before a change will take effect if
it will cause you greater costs or liability or if it will limit
your ability to engage in electronic payments or deposits. We do
not have to notify you in advance, however, if the change is necessary
for security reasons.
In addition to this Agreement, you agree to be bound by and will
comply with all disclosures and agreements applicable to your
accounts with the Santa Cruz Community Credit Union, prior receipt
of which you acknowledge.
Except as specifically provided in this Agreement or where law
requires a different standard, you agree that neither we nor the
service providers shall be responsible for any loss, property damage,
or bodily injury whether caused by the equipment, software, the
SCCCU, internet browser provider, internet access provider, online
service provider, or by any agent or subcontractor of any of the
foregoing. Nor shall we or the service providers be responsible for
any direct, indirect, special, or consequential economic or other
damages arising any way of the installation, download, use, or
maintenance of the equipment, software, SCCCU Internet Banking
services, internet browser, or access software. In this regard,
although we have taken measures to provide security for communications
from you to us via SCCCU Internet Banking services and may have
referred to such communication as "secured," we cannot and to not
provide any warranty or guarantee of such security.
Agreement
In exchange for being granted access to Bill Payment services through
the World Wide Web, you agree to legally be bound by the following
terms and conditions:
Liability for Unauthorized Transaction
You agree to contact the Credit Union at once if you believe your
Internet Banking/Bill Payment password has been lost or stolen or
money is missing from your account(s). You also agree that if your
monthly statement shows transactions which you did not make, and
you do not contact the Credit Union within sixty (60) days after
the statement was mailed, you may not get any money lost after that
time. YOU AGREE IF YOU GIVE YOUR account number AND password TO
SOMEONE ELSE TO USE, YOU ARE RESPONSIBLE FOR ANY USE BY THEM.
Deposits
You agree that when you deposit a check, share draft or other
non-cash item, the Credit Union has the right to collect those funds
before the Credit Union makes the money available to you. If you
deliver cash, checks or other items to an ATM operated by another
financial institution for transmission to the Credit Union for
deposit in your account, you agree that your account does not have
to be credited with that deposit until such time as the deposit is
actually received and the funds are collected.
Authorization
You hereby authorize Santa Cruz Community Credit Union to process
and post Electronic Bill Payment transactions generated by you, the
joint owner or anyone you authorize in accordance with the terms
and conditions stated within. You will be responsible for all
transactions resulting from the use of the Electronic Bill Payment
service unless you follow the cancellation process. See Cancellation
Disclosures
You hereby acknowledge receipt of the disclosure statement informing
you of your rights and a copy of this Agreement.
Severability:
In the event that any portion of this Agreement is held by a court
to be invalid or unenforceable for any reason, the remainder of
this agreement shall not be invalid or unenforceable and will
continue in full force and effect. All headings are intended for
reference only and are not to be construed as part of the Agreement.
